1. What is this matter about?
2. Who is involved?
3. When did this take place?
4. How do I know if I am eligible to receive a payment?
5. How do I submit a Payment Election Form?
6. What happens if I do nothing at all?
7. How do I update my contact information?
8. When will I receive my payment?
9. How do I request reissuance of my check?
10. Where can I find more information?
The Bureau commenced this civil action on November 12, 2021, and filed its Amended Complaint on June 21, 2022, to obtain injunctive and monetary relief, and civil penalties from FirstCash. The Amended Complaint alleges violations of the Military Lending Act, 10 U.S.C. § 987, and its implementing regulation, 32 C.F.R. pt. 232, in addition to a Bureau Consent Order and section 1036(a) of the Consumer Financial Protection Act of 2010, 12 U.S.C. § 5536(a)(1)(A)(CFPA, in connection with Defendants’ issuance of pawn loans to covered servicemembers and their dependents.
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This matter was brought by the Bureau against FirstCash.
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The Bureau filed their initial complaint against FirstCash on November 12, 2021 for pawn loans that were issued since October 3, 2016.
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You may be eligible if you are an affected consumer as that term is defined in the Stipulated Final Judgment and Order. “Affected Consumers” includes any consumer who, between October 3, 2016, and six months after the Effective Date of July 11, 2025, and as exclusively determined through the processes set forth in paragraph 20 of this Stipulated Final Judgment and Order, met the definition of “covered member” or “dependent” in 10 U.S.C. § 987 or a “covered borrower” in 32 C.F.R. § 232.3 (collectively, Covered Borrower), and who, while meeting the definition of a Covered Borrower, took out a pawn loan from Defendants either with (1) a Military Annual Percentage Rate (MAPR), 32 C.F.R. §§ 232.3(p) and 232.4, exceeding 36 percent, (2) a mandatory arbitration provision, or (3) disclosures that failed to meet the disclosure requirements of the MLA, including the requirement that each loan include a statement of the MAPR applicable to the loan, 10 U.S.C. § 987(c)(1)(A); 32 C.F.R. § 232.6(a)(1).
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Payment Election Forms may be submitted online on our Payment Election page here. You may also submit a payment election via email to info@FirstCashSettlement.com by attaching a scanned copy or photo of your completed form. You may also submit your completed Payment Election Form via mail to the address provided on the Form. Please note, payment elections may not be made via our toll-free line or over the phone.
If you have been determined eligible for a payment, you do not need to submit a Payment Election Form. If you elect not to submit a Payment Election Form, then a paper check will be sent by physical mail to the address the Settlement Administrator has for you.
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If you have been determined eligible for a payment, you do not need to submit a Payment Election Form. If you elect not to submit a Payment Election Form, then a paper check will be sent by physical mail to the address we have for you.
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If you would like to confirm or update any of your contact information, please contact the Settlement Administrator via email at info@FirstCashSettlement.com or by calling (833) 417-4914. Please be prepared to provide the login credentials that were provided on your Payment Election Form.
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The Settlement requires the Bureau and FirstCash to undertake several steps to determine who is eligible for Settlement payments. That process is ongoing. Please check this website for updates.
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If you would like to have your check reissued, please contact the Settlement Administrator via email at info@FirstCashSettlement.com or by calling (833) 417-4914.
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Copies of the Stipulated Final Judgment and Order, the Payment Election Form, and other relevant documents are available for download on the Important Documents page of this website.
If you would like to request a copy of the Stipulated Final Judgment and Order, and/or the Payment Election Form, or if you have any other questions, you may contact the Settlement Administrator via email at info@FirstCashSettlement.com, or by calling (833) 417-4914. The mailing address for the Settlement Administrator is: FirstCash Settlement, Settlement Administrator, P.O. Box 25191, Santa Ana, CA 92799.
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